VerseIn Terms of Service

1. About these Terms

These Terms of Service (the "Terms") govern your use of VerseIn, operated by Zuler Technology Pte. Ltd., a company incorporated in Singapore with its registered office at 991D Alexandra Rd, #02-17, Singapore 119972 ("we", "us", "our").

VerseIn is available through:

• the VerseIn mobile applications for iOS and Android (the "Apps");
• the VerseIn web application at versein.app and its subdomains, including the VerseIn Studio (the "Web App")

The Apps, and the Web App are together referred to as the "Service". These Terms apply to all of them, and to a single VerseIn account used across any of them.

By creating an account, making a purchase, or otherwise using the Service, you confirm that you have read and agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

2. Definitions

• "Credits" means the virtual units consumed when you run a generation on the Service.
• "Input" means any photo, video, audio, text prompt, or other material you submit to the Service.
• "Output" means the images, videos, audio, or other media the Service produces in response to your Input.
• "Membership" means a paid VerseIn subscription plan, as described on our pricing page. Your "Membership status" is whether such a plan is currently active on your account.
• "Purchase Channel" means the channel through which a given purchase was made: the Apple App Store, Google Play, or VerseIn Direct (our own web checkout).
• "Store" means Apple Inc. or Google LLC, as applicable.
• "Explore" means the public feed inside the Service where users may choose to publish their creations.

3. Eligibility and your account

3.1 Minimum age

You must be at least 13 years old to create a VerseIn account, or the minimum age for consent to data processing in your country if that age is higher.

If you are under the age of majority where you live but at or above the minimum age above, you confirm that your parent or legal guardian has reviewed and agreed to these Terms on your behalf and supervises your use of the Service.

3.2 One account across all platforms

A single VerseIn account gives you access to the Apps and the Web App. You sign in with the same credentials on every platform, and your account, creations, Credit balance and Membership status are shared across them, as described in Section 5.

You must provide accurate registration information and keep your credentials secure. You are responsible for all activity under your account. If you sign in using a Google or Apple account, you authorise us to receive the identifier and email address that provider shares with us.

3.3 Guest accounts (Apps only)

The first launch of an App creates an anonymous guest account tied to that installation. Guest accounts are not available on the Web App. Guest balances and creations are recovered on a best effort basis only. Register an account to protect them and to use the same balance on the Web App. We may merge or expire long inactive guest accounts after giving reasonable notice where we have a means of contacting you.

3.4 One account per person

You may not maintain more than one VerseIn account at a time, create an account using false information, or create a new account after we have terminated a previous one. We may consolidate or suspend duplicate accounts, in particular where they are used to obtain promotional Credits or refunds repeatedly.

4. The Service

VerseIn lets you create AI generated images and videos, including placing a person from a photograph you provide into video templates, and manage the results in your account.

Features, templates, models and Credit costs may change, be added, or be withdrawn as the product evolves. We do not guarantee that any particular feature, template or underlying model will remain available. We may suspend the Service temporarily for maintenance, and we will try to give advance notice of material changes that adversely affect you where it is practical to do so.

The Web App is provided for use with current versions of mainstream desktop and mobile browsers. We do not guarantee that every feature available in the Apps is available in the Web App, or the reverse.

We grant you a limited, non exclusive, non transferable, non sublicensable, revocable licence to access and use the Service in accordance with these Terms. Your rights in Output are governed separately by Section 8. No other rights are granted.

5. Credits, Membership, and cross platform entitlements

5.1 One wallet, one Membership

Your Credit balance and your Membership status are properties of your VerseIn account, not of any single platform. Credits you purchase or receive on any platform can be spent on any other platform, and a Membership purchased on any platform unlocks Membership features everywhere you are signed in to that account.

Where you buy a Membership determines who bills you, who processes cancellations, and how refunds work. It does not affect what the Membership gives you.

5.2 How Credits work

• Credits may be used only inside the Service. They have no cash value and are not redeemable, transferable, or exchangeable for other goods or services.
• Different features and models consume different numbers of Credits. Current Credit costs are shown in the Service before you confirm a generation.
• If a generation fails for technical reasons, the Credits reserved for that job are returned to your balance automatically.

5.3 Expiry and changes

Promotional or bonus Credits may carry an expiry date or additional conditions, which we will state when they are granted. Credits granted by a Membership are issued for each billing period and do not expire immediately if unused: unused Membership Credits roll over into the next billing period, and expire at the end of that roll over period — that is, each grant of Membership Credits remains usable for the period in which it was granted plus one further month.

5.4 Renewal and cancellation

Memberships renew automatically for successive periods of the same length at the then current rate until cancelled.

• Purchases through the Apple App Store or Google Play: cancel in your Store account settings at least 24 hours before the end of the current period.
• Purchases through VerseIn Direct: cancel at any time in Account Settings, in no more steps than were required to subscribe.

Cancelling stops future renewals. Your Membership benefits continue until the end of the period you have already paid for.

We may change Membership pricing. If a change affects an active Membership, we will notify you before it takes effect, and you may cancel before the change applies.

5.5 Ending a Membership

When a Membership ends, Membership features become unavailable. Membership Credits already granted remain usable until their own expiry under Section 5.3, and no further Membership Credits are granted.

6. Purchases and billing

Depending on where you buy, your purchase is processed by Apple, by Google, or by our payment providers (currently Stripe, with RevenueCat used for subscription management). The relevant provider's terms, policies and refund rules also apply to that transaction.

You must provide accurate, current and complete payment information and keep it up to date. If a renewal payment fails, we may retry it and may suspend Membership features until payment succeeds.

7. Refunds

7.1 Where to request a refund

Who can refund a purchase depends on where you made it.

• Apple App Store: Apple processes all refunds for purchases made through the App Store. We cannot issue them. Request a refund at reportaproblem.apple.com.
• Google Play: Google handles requests made within 48 hours of purchase. After 48 hours, contact us at support@versein.app and we will apply the policy in Sections 7.2 and 7.3.
• VerseIn Direct: contact us at support@versein.app. We apply the policy in Sections 7.2 and 7.3 and will respond within five business days.

7.2 Seven day refund for Credit packs

For any Credit pack bought through VerseIn Direct or Google Play, you may request a full refund within seven days of purchase, without giving a reason, provided that your Credit balance at the time of the request is at least equal to the number of Credits in that pack.

If your balance has fallen below that number, the pack is treated as consumed and is no longer refundable, except where a refund is required by law.

7.3 Seven day refund for Memberships

For a first time Membership bought through VerseIn Direct or Google Play, you may request a full refund within seven days of the initial purchase, without giving a reason, provided that you have consumed no more than 5% of the Credits granted by that Membership period.

Renewal charges are not covered by this seven day right. If a renewal was charged unintentionally, contact us within 48 hours of the charge and we will refund it provided no Credits from that renewal period have been consumed.

7.4 Abuse of refunds

We may decline a refund, and may suspend an account, where we reasonably believe the refund right is being used abusively, including repeated purchase and refund cycles, refunds across multiple accounts controlled by the same person, or purchases made in order to obtain promotional Credits.

If you initiate a chargeback with your bank or card issuer instead of contacting us, we may suspend your account and freeze the associated Credit balance while the dispute is resolved. We will restore access if the dispute is decided in your favour or withdrawn.

7.5 Account deletion

Before you confirm deletion, the Service shows you your current Membership status, and warns you that the balance will be emptied. Deletion proceeds only after you confirm at that screen.

Credits remaining at the moment of account deletion are forfeited. Deleting your account does not by itself withdraw a refund request you have already made under Section 7.2 or 7.3.

Deleting your account does not cancel a Membership billed through the Apple App Store or Google Play. Cancel that separately in your Store account settings, as described in Section 5.4, or billing continues.

8. Output: ownership and permitted use

8.1 We claim no ownership

As between you and us, you own the Output you generate, to the extent that ownership is available under applicable law. We make no claim of ownership or copyright over Output generated for you.

8.2 Copyright in AI output

Output is produced by AI models. In many jurisdictions, material generated without sufficient human authorship is not protected by copyright. This means that although you may use your Output as permitted below, you may not be able to prevent others from using similar material, and other users may receive Output that resembles yours. We make no representation that any Output is protectable, original, or free of third party rights.

8.3 Your use of Output

Subject to your compliance with these Terms, you may use the Output you generate. This is a contractual permission from us. It is not a warranty that any particular use is lawful, and it does not transfer to you any rights in third party material, brands, or personal likenesses appearing in your Input or Output. You are responsible for obtaining any further permissions your intended use requires.

Your rights under this Section are conditional on your account remaining in good standing and on your compliance with Section 8.4 and Section 10. If your account is terminated for breach, the permission ends, although we will not pursue you for uses that had already occurred while it was in force.

8.4 Watermarks and provenance markings

Output generated on a free plan may carry a visible VerseIn watermark. You may not remove, crop, obscure or alter it unless the Output was generated on a plan that excludes watermarks.

Output may also carry embedded provenance metadata identifying it as AI generated. You may not remove or tamper with that metadata. See Section 9.

9. AI transparency

Output is artificially generated or manipulated. We may apply machine readable provenance markings to Output so that it can be detected as AI generated, and we apply visible indications where required.

You remain responsible for how you use and share Output, including complying with any law that requires synthetic or manipulated media to be disclosed to the people who see it, and for not presenting Output as authentic footage of real events or as an endorsement by any person depicted.

10. Your Input, consent, and conduct

10.1 Rights in your Input

You retain your rights in the Input you provide. You grant us a non exclusive, worldwide, royalty free licence to host, store, process, reproduce and display your Input and Output as necessary to operate, secure and support the Service, including processing by the third party AI providers that run your requests, and moderation as described in Section 12.

We do not use your Input or Output to train AI models, and our agreements with our AI providers require the same of them. Details are in our Privacy Policy.

10.2 Photographs of people

You may upload photographs only of yourself, or of people who have given you their consent.

Where a photograph will be used to place a person into a video, you confirm that you have obtained from each identifiable person every consent or release that applicable law requires, including written consent where biometric privacy laws require it, and that you will provide evidence of that consent if we reasonably ask for it.

You must not upload photographs of minors other than with the consent of a parent or guardian, and never in a sexualised context.

10.3 Prohibited use

You must not use the Service to:

• impersonate, deceive, defame, harass, threaten or harm any person;
• create content that is unlawful, sexually explicit, sexually exploitative, hateful, or that promotes violence or self harm;
• depict a real person saying or doing something they did not say or do, in a way that is intended or likely to mislead;
• create content that infringes the intellectual property, privacy, publicity or other rights of any person;
• generate content depicting minors in any sexualised or inappropriate manner; or
• violate any applicable law.

You must not reverse engineer, decompile, scrape, crawl, overload or interfere with the Service, circumvent rate limits, watermarks, security or safety controls, access the generation service other than through our official Apps and Web App, use automated tools or scripts, resell or sublicense access, or use the Service to build a competing dataset or model.

11. Sharing to Explore (user generated content)

11.1 Publishing is optional

You may choose to publish a creation to Explore, the public feed inside the Service. Publishing is always opt in: nothing you create is shared unless you choose to share it, and you can withdraw a published work at any time from its page, after which it is removed from the feed.

When you publish a work, the following become visible to all users of the Service: the work itself (with a VerseIn watermark), your display name and avatar, the title of the template or the prompt it was made from, and its view, like and reuse counts. Other users may reuse the work's creation parameters — its prompt, template and settings, but never your uploaded photographs or other Input — to create their own version.

11.2 Licence for published works

In addition to the licence in Section 10.1, for as long as a work remains published you grant us a non exclusive, worldwide, royalty free licence to publicly display it within the Service, including in the Explore feed, in recommendations, and alongside its creation parameters for reuse by other users. This licence ends when you withdraw the work or delete it, except for the time reasonably needed to purge caches and backups.

11.3 Community rules

We have zero tolerance for objectionable content and for abusive users. You must not publish content that is sexually explicit or sexualises anyone, violent, hateful, harassing, deceptive, unlawful, that depicts a real person without the consents these Terms require, or that otherwise violates Section 10. The first time you share to Explore, the Service asks you to confirm these community rules.

11.4 Reporting, blocking, and enforcement

Every published work can be reported from inside the Service with a reason, and you can block a user so their published works no longer appear in your feed. Works that accumulate reports may be hidden automatically pending review. We review reports promptly — normally within 24 hours — remove content that violates these Terms, and suspend or terminate the accounts of repeat or serious offenders, including removing them from Explore.

11.5 Appeals and responsibility

If your work was removed or hidden and you believe this was a mistake, contact support@versein.app and we will re-review it. Published works are user content: we do not endorse them and are not responsible for them, but we act on valid reports and legal notices as described in Section 14.

12. Moderation and enforcement

Inputs and Outputs are subject to automated screening, and to limited human review by trained personnel under access controls, for safety and legal compliance purposes. An Input or Output may be blocked, rejected or removed as a result.

Blocking or rejection of an Input is not a defect in the Service and does not by itself entitle you to a refund of Credits, Membership fees or any other amount.

We may, but are not obliged to, monitor content. We may remove content, and suspend or terminate accounts, that breach these Terms, and may report unlawful content to the authorities where required. Our ability to remove content does not create a duty to do so.

13. Intellectual property in the Service

The Service, including its software, design, templates, models we license, and trademarks, is owned by Zuler Technology Pte. Ltd. or its licensors and is protected by law. You may not remove, alter or obscure any proprietary notice.

If you send us feedback, suggestions or ideas about the Service, we may use them without restriction or compensation.

14. Copyright and other complaints

We respect intellectual property and personality rights and expect users to do the same.

If you believe content on the Service infringes your copyright, trademark, privacy or publicity rights, including a photograph of you uploaded without your consent, send a notice to support@versein.app identifying the content, your rights, and your contact details, with a statement made in good faith that the use is unauthorised. We will remove or disable access to content that a complete notice reasonably shows to be infringing, notify the uploader, who may submit a counter notice with their justification, and terminate the accounts of repeat infringers. Knowingly false notices may expose you to liability.

15. Third party services

The Service depends on third parties, including app stores, payment processors, cloud infrastructure and AI model providers. Their availability is outside our control and their own terms govern your dealings with them. We are not responsible for third party services we do not operate.

16. App store terms

If you obtained an App from the Apple App Store or Google Play, that store's terms also apply.

These Terms are between you and Zuler Technology Pte. Ltd. only, and not with Apple Inc. or Google LLC. The store operator has no obligation to provide maintenance, support or warranty for the App, and is not responsible for addressing any claim relating to it, including product liability, regulatory compliance and intellectual property claims. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the App to you; to the maximum extent permitted by law, Apple has no other warranty obligation. Apple and its subsidiaries are third party beneficiaries of these Terms and may enforce them against you.

You confirm that you are not located in a country subject to a comprehensive sanctions regime, and are not on any restricted parties list.

17. Disclaimers

The Service is provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including merchantability, fitness for a particular purpose, non infringement, and uninterrupted or error free operation.

We make no warranty that Output will match your prompt, meet your expectations, be accurate, be original, or be free of third party rights.

Nothing in these Terms excludes warranties or rights that cannot be excluded under applicable law, including under the Singapore Consumer Protection (Fair Trading) Act and any equivalent consumer legislation in your country of residence.

18. Limitation of liability

To the maximum extent permitted by law:

1. we are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or goodwill; and
2. our total aggregate liability for all claims arising out of or relating to the Service is limited to the greater of the amount you paid us in the twelve months before the claim and SGD 100.

These limits do not apply to liability that cannot be limited by law, including for fraud, or for death or personal injury caused by negligence.

19. Indemnity

You will indemnify us and hold us harmless from claims, damages and reasonable legal costs arising from your Input, your use of the Service in breach of these Terms, your use of Output, or your violation of any law or of the rights of any person, including claims by people depicted in photographs you upload without the consent these Terms require.

This Section does not apply to the extent the claim arises from our own breach of these Terms, and does not apply where you are a consumer and the law of your country of residence prohibits it.

20. Suspension and termination

You may stop using the Service and delete your account at any time from within the Apps or the Web App. Section 7.5 applies to your Credit balance.

We may suspend or terminate your account if you breach these Terms, or discontinue the Service with reasonable notice. Where we suspend or terminate your account, we will tell you why, unless doing so would be unlawful or would compromise the prevention of fraud or abuse, and you may ask us to reconsider by contacting support@versein.app.

Sections that by their nature should survive termination, including licences already exercised, Sections 8.2, 13, 17, 18, 19, and 22, survive.

21. Force majeure

We are not liable for delay or failure to perform caused by events beyond our reasonable control, including natural disasters, war, terrorism, labour disputes, governmental action, internet or utility failures, or the failure or unavailability of third party providers, including AI model providers.

22. Governing law and disputes

These Terms are governed by the laws of Singapore, without regard to conflict of laws rules.

Before starting formal proceedings, contact us at support@versein.app. Most disputes are resolved informally within 30 days.

Any dispute arising out of or in connection with these Terms or the Service, including any question about their existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre in accordance with its Arbitration Rules, which are deemed incorporated by reference. The seat shall be Singapore, the tribunal shall consist of one arbitrator, and the language shall be English.

Where the amount in dispute is below SGD 1,000, either party may instead bring the claim in a court or small claims tribunal of competent jurisdiction in the place where you reside. We will bear the administrative and arbitrator fees of any consumer arbitration under this Section to the extent those fees exceed what you would have paid to file the same claim in your local court.

Disputes are resolved on an individual basis. To the maximum extent permitted by law, you and we each waive the right to participate in a class action, class wide arbitration or representative proceeding, and the arbitrator may not consolidate more than one person's claims.

We may seek injunctive relief in any court to protect our intellectual property rights.

Nothing in this Section deprives you of mandatory consumer rights, including any right to bring proceedings in your place of residence, where the law of your residence grants them on a non waivable basis.

Any claim must be brought within twelve months after the events giving rise to it, or within any longer period required by applicable law.

23. Changes to these Terms

We may update these Terms. Material changes will be announced in the Apps or on the website with the "Last updated" date revised, and at least 30 days before they take effect where the change materially reduces your rights. Continued use after changes take effect constitutes acceptance. If you do not agree, stop using the Service and delete your account.

24. General

These Terms, together with the Privacy Policy, are the entire agreement between you and us regarding the Service. If any provision is held unenforceable, it will be enforced to the maximum extent permissible and the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them to an affiliate or successor.

These Terms do not create any agency, partnership, joint venture or employment relationship between us.

25. Contact

Questions about these Terms: support@versein.app

Postal: Zuler Technology Pte. Ltd., 991D Alexandra Rd, #02-17, Singapore 119972