In the app
Open Profile → Support to email us with your device details attached automatically — best for bugs and billing.
Support
We're here to help
Questions about templates, coins, subscriptions, or your account? Reach out — we read every message.
Email us
The fastest way to reach the team. Include the email you use in the app so we can find your account.
support@versein.appResponse time
Within 1–2 business days
Likeness & privacy
Someone used my face
If a post uses your face and you did not agree to it, tell us. This is a separate priority channel, not an ordinary content complaint. It covers any recognisable real person, and anything intimate is handled at the highest priority — whether or not it was made here.
How to tell us
- In the app: open the post, tap ⋯ → Report → “That's me — I didn't agree to this”. It goes straight to the priority queue.
- By email, if you don't use the app: write to support@versein.app with a link or screenshot, who is in it, and how to reach you. No account needed.
What happens next
We place the report in our priority review queue and may temporarily limit the post in Explore while we investigate. We will contact you at the address you provide with the outcome or any information we need. Reply to that message if you want us to review the decision again.
Common questions
What is VerseIn?
VerseIn is a mobile app that puts you inside viral videos. Choose a trending template, add one photo, and VerseIn swaps the on-screen character with you. It also includes a full set of AI tools for generating images and videos from text or your own media.
How does the swap work?
VerseIn uses AI generation to blend the person from your photo into the template's scene — matching motion, lighting, and style. Everything runs in the cloud, so there's nothing to film and no heavy processing on your phone.
Is VerseIn free?
The app is free to download and browse. Generations use coins, which you can earn or buy in packs; a Pro subscription adds a monthly coin allowance and member perks.
What do I need for a good result?
One clear, front-facing photo with good lighting works best. You can reuse the same photo across templates and try as many scenes as you like.
What happens to my photos?
Your uploads are used to create your clips, stored securely with your account, and never sold. You can delete your creations — and your account — from inside the app at any time.
Where can I get help?
Right from the app (Profile → Support) or via the support page on this site. We read everything and reply quickly.